Help Center

During this time due to the evolving COVID-19 situation, we are seeing some delays in the following:

•  Production of products
•  Fulfillment of Orders
•  Transit times

International orders are subject to delays in customs of the destination country. Many countries are quarantining packages for 1-3 days prior to final delivery to the customer.  

Thank you for being patient and understanding. If you have any questions or concerns, please contact us at shopifysupport@podcastone.com and we'll be happy to help!

The refund/exchange policy is different for each product on the site. Please email shopifysupport@pocastone.com as some products are not eligible for a return or exchange due to these items being  printed custom one of one just for you! In the event that your item is eligible for a refund/exchange we will send instructions upon receipt of your email request.

Each order is processed individually and cannot be combined with another order at any time.

We process on demand orders very quickly in order to ensure the fastest delivery possible. If your order has not started production, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into production, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.

When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout.

If you didn’t receive a confirmation, please contact us at shopifysupport@podcastone.com

Once your order ships, you will receive a shipping confirmation email or text with tracking info.

Please remember most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order.

Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

Once your order is shipped, delivery time will be determined by the shipping method you chose:

• DHL Ground: 5-6 business days
• DHL Expedited: 3-4 business days
• UPS Ground: 3-4 business days
• UPS Air: 2 business days

Please note, transit times above do not include processing/production times

Please remember most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order.

Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

Once your order is shipped, delivery time will be determined by the shipping method you chose:

• DHL Ground: 5-6 business days
• DHL Expedited: 3-4 business days
• UPS Ground: 3-4 business days
• UPS Air: 2 business days

Please note, transit times above do not include processing/production times

Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.

If your DHL tracking shows “No Results” that likely means your order has recently been shipped and will scan in its first update within 36-48 hours. If your tracking shows “No results” for more than 72 hours (not including weekends) please let us know.

Sometimes USPS will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give USPS time to complete the delivery.

We also recommend doing the following within 36 hours of expected delivery:

• Look for a notice of attempted delivery
•  Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

Please let us know if you haven’t received your package after 3 days without a status update.

If your order is being returned to sender for any reason such as: 

• Refused
• Unclaimed
• Not called for
• Denied Due to Customs Charges
• Incomplete / Insufficient Address entered at checkout

Please contact shopifysupport@podcastone.com

Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and we are not responsible for these fee. We're unable to supply estimated duties and taxes as this information will vary by country.

As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.

Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries additional tracking info is not available once handed off to local carriers.

If your order is delayed it may be held in customs for processing and take more up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommended contacting your local customs officials for assistance.

First off, we apologize! Please check your order confirmation to make sure you received something different than what you ordered.

If you received the wrong item, size or color please email shopifysupport@podcastone.com with your name, order # and an image of the incorrect product.

Sizing varies across our products. Please consult the sizing chart on each product page. Some products won’t have sizing charts but will include size recommendations in the product description.

If the item doesn’t fit as hoped, contact us with your order and we can provide exchange instructions if your item is eligible for an exchange. Please note that any costs associated with an exchange are the responsibility of the customer.

Follow the instructions on each label. In general machine wash cold after turning item in side out to protect the printed design. Most apparel items are pre-shrunk so tumble dry on low or hang dry to avoid any additional shrinking.

Review the order deadlines by shipping method selected at checkout below. Deadlines vary for items made on-demand versus items stocked in inventory:DHL:On-Demand Items - Order by 12/11Inventory Items - Order by 12/12DHL Expedited:On-Demand Items - Order by 12/13Inventory Items - Order by 12/16DHL Packet International:All items: Order by 12/5UPS Ground:On-Demand Items - Order by 12/13Inventory Items - Order by 12/16UPS Air:On-Demand Items - Order by 12/18Inventory Items - Order by 12/19

Review the order deadlines by shipping method selected at checkout below. Deadlines vary for items made on-demand versus items stocked in inventory:DHL:On-Demand Items - Order by 12/11Inventory Items - Order by 12/12DHL Expedited:On-Demand Items - Order by 12/13Inventory Items - Order by 12/16DHL Packet International:All items: Order by 12/5UPS Ground:On-Demand Items - Order by 12/13Inventory Items - Order by 12/16UPS Air:On-Demand Items - Order by 12/18Inventory Items - Order by 12/19