Help Center

The refund/exchange policy is different for each product on the site. Please email shopifysupport@pocastone.com as some products are not eligible for a return or exchange due to these items being  printed custom one of one just for you! In the event that your item is eligible for a refund/exchange we will send instructions upon receipt of your email request.

Each order is processed individually and cannot be combined with another order at any time.

We process on demand orders very quickly in order to ensure the fastest delivery possible. If your order has not started production, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into production, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us.

When your order is placed you should receive an order confirmation via email or phone, depending on which contact info you entered at checkout.

If you didn’t receive a confirmation, please contact us at shopifysupport@podcastone.com

Once your order ships, you will receive a shipping confirmation email or text with tracking info.

Please remember most items for sale in the store are custom made on demand just for you. We ask for 2-4 business days to produce and process your order.

Occasionally we will offer products as pre-orders. Pre-orders are indicated in the product description and will ship according to the time to produce after the pre-order window is complete.

Once your order is shipped, delivery time will be determined by the shipping method you chose:

• DHL Ground: 5-6 business days
• DHL Expedited: 3-4 business days
• UPS Ground: 3-4 business days
• UPS Air: 2 business days

Please note, transit times above do not include processing/production times